So, what is Remote Front Panel you ask? With the Sharp MFP’s your technician and or even your local IT team can access and control your copier remotely, from across the building, or across the world with a few simple steps. Our Sharp Certified and Trained Technicians can use Citrix’s GoTo Assist to remote login to your desktop and help you with your questions and or issues. We can set it up for your local IT team as well, so they have access and can trouble shoot common problems as well as mirror or shadow the user at the copier to see exactly what it is that they are having problems with, allowing us to quickly and more efficiently solve those bottle neck issues as they occur. With the GoTo Assist and remote front panel, we have been able to resolve 30% of our calls without having to dispatch a technician on site. This improves your response time, and your customer satisfaction by fixing it faster, and more efficiently. Using this technology we are able to diagnose and fix 90% of all remote calls with the first contact. For more details and or a demo on remote front panel, contact us and for more information on Citrix GoTo Assist visit our remote assistance page.